Effective date: January 18, 2026
Who we are
AI Call Tools provides missed call recovery services for small businesses. When a customer calls you and you miss the call, our system can send an automated text message to help you recover that lead. We may also offer an optional “assistant” that can ask a few basic questions and collect a call-back time.
Information we collect
Depending on how you use the service, we may collect:
- Business information: business name, business phone number(s), industry, and service area.
- Contact information: your name, email, and phone number for setup, support, and billing.
- Caller information: callers’ phone numbers and message content (including SMS) necessary to deliver the text-back service.
- Usage data: timestamps, call/missed-call events, delivery status of messages, and basic reporting metrics.
How we use information
We use information to:
- Set up and operate the missed call text-back service for your business.
- Deliver messages and track delivery status.
- Provide reporting and troubleshoot issues.
- Communicate with you about setup, support, and billing.
- Improve service quality and reliability.
Text messaging and consent
You are responsible for ensuring you have the appropriate consent to text your customers and prospects, and for complying with applicable laws and carrier rules. We can provide message templates and opt-out wording (e.g., “Reply STOP to opt out”).
Service providers
To deliver calls and texts, we may use third-party communications providers (for example, telephone carriers and messaging platforms). These providers process call and message data on our behalf to deliver the service.
Data retention
We retain information only as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on account status and operational needs.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
Your choices
- Account info: You can request updates to your business or contact details.
- Message content: You can request changes to your automated messages at any time.
- Deletion: You can request account closure; some data may be retained for legal/operational reasons.
Children’s privacy
This service is not directed to children under 13 and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. If changes are material, we will update the effective date and may provide additional notice.
Contact
If you have questions about this policy, contact us via the business contact method listed on the site you visited to reach AI Call Tools.